General FAQs
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept payments via major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a seamless checkout experience. In some locations, we also offer Cash on Delivery. Please check options available in your region at Checkout.
DO YOU OFFER FREE SHIPPING?
Yes, we offer free standard shipping in Romania on all orders over 99 Lei or €20.
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Orders typically take 1 day to process and 2-5 for delivery, depending on your location.
WHAT IS YOUR RETURN POLICY?
We offer exchanges for products in their original condition within 45 days of delivery. Please refer to our Refund policy for more details.
ARE THERE ANY ONGOING PROMOTIONS OR DISCOUNTS AVAILABLE?
Check our website or subscribe to our newsletter for updates on ongoing promotions and exclusive discounts.
WHAT HAPPENS IF MY ITEM ARRIVES DAMAGED?
Please contact our customer service team with your order details and photos of the damaged item. We will arrange for a replacement or refund.
DO YOU HAVE A LOYALTY OR REWARDS PROGRAM?
Yes, subscribe to our newsletter for updates on ongoing promotions and exclusive discounts.
HOW CAN I CONTACT YOUR CUSTOMER SERVICE TEAM?
Our customer service team can be reached via email at hello@my-circe.com or through our contact form on the website.
Product FAQs
HOW DOES CIRCE ALLEVIATE MENSTRUAL PAIN?
Circe uses gentle electrical pulses via TENS technology to stimulate nerves, providing targeted relief from menstrual discomfort without medications.
IS CIRCE SAFE TO USE FOR ALL AGES?
Circe is safe for most individuals, but it's advisable to consult a healthcare professional before use, especially for individuals with specific medical conditions.
HOW LONG DOES THE BATTERY LAST ON CIRCE?
The Circe TENS' battery life varies but typically lasts 10 hours per charge. It's rechargeable for convenience.
HOW MANY TIMES CAN I REUSE THE STICKY PADS?
Depending on how long you use your sticky pad each should last you around 10-20 uses. You can buy more pads here!
CAN CIRCE BE USED DISCREETLY IN PUBLIC SETTINGS?
Yes, Circe is designed to be discreet and portable, allowing discreet use in various settings for your convenience.
IS CIRCE WATERPROOF OR WATER-RESISTANT?
Circe is not waterproof. Please do not use the Circe device whilst showering or swimming or whilst in humid environments such as saunas, baths or showers.
DOES CIRCE COME WITH DIFFERENT INTENSITY SETTINGS?
Yes, Circe offers 6 intensity settings, allowing users to customize their pain relief experience.
CAN CIRCE BE USED DURING EXERCISE OR PHYSICAL ACTIVITY?
Circe can be used during light exercise or physical activity for targeted pain relief.
IS THERE A WARRANTY ON CIRCE?
Yes, Circe comes with a 1-year warranty covering manufacturing defects. Refer to our warranty policy for more information.
IS CIRCE COMPATIBLE WITH OTHER PAIN RELIEF METHODS OR MEDICATIONS?
Circe can be used alongside other pain relief methods or medications, but it's advisable to consult a healthcare professional for personalized guidance regarding your specific case.
TENS FAQs
WHAT IS TENS TECHNOLOGY AND HOW DOES IT WORK?
TENS (Transcutaneous Electrical Nerve Stimulation) technology delivers gentle electrical pulses through electrodes placed on the skin, stimulating nerves to reduce pain signals to the brain.
IS TENS TECHNOLOGY SAFE FOR LONG-TERM USE?
TENS is considered safe for long-term use and side-effects are mild and relatively uncommon. However, individual responses may vary.
ARE THERE ANY SPECIFIC MEDICAL CONDITIONS WHERE TENS SHOULD BE AVOIDED?
People with the following medical conditions cannot use Circe TENS:
Heart/ cardiac problems, or any condition requiring the use of pacemakers or other medical implants, Epilepsy, Inflamed skin or acute/ chronic skin conditions, Gastro-instestinal tract conditions, High fever, Cancer
Additionally, the following people can not use Circe TENS: Users of electrical or metallic implants, Users of insulin pumps, Post operative patients, Wearers of another high frequency medical device.
Consult a healthcare professional for advice if you are unsure if you fall under any of these categories.
CAN TENS BE USED BY PREGNANT WOMEN?
Circe TENS is not suitable for pregnant women.
CAN TENS DEVICES BE USED ON DIFFERENT PARTS OF THE BODY?
Yes, TENS devices can be used on most body parts experiencing pain except the following:
Head, Chest, Genitals, Neck, Over inflamed skin with acute or chronic skin conditions, Over wounds or post operative scars.
Follow the instructions in the User Manual accompanying your purchase for a more detailed description and seek professional advice where required.
HOW QUICKLY CAN I EXPECT TO FEEL RELIEF WHEN USING TENS?
While relief timing varies, relief is usually within a few minutes or instant.
CAN TENS DEVICES BE USED BY INDIVIDUALS WITH PACEMAKERS?
Individuals with pacemakers or other implanted devices should not use the Circe TENS device.
IS THERE A SPECIFIC DURATION RECOMMENDED FOR TENS USAGE?
Duration of TENS usage depends on individual needs and the recommendation of a healthcare professional.
ARE THERE ANY AGE RESTRICTIONS FOR USING TENS TECHNOLOGY?
Generally, TENS can be used by individuals of various ages, but children and elderly individuals should use it under medical supervision.
CAN TENS DEVICES CAUSE ANY SKIN IRRITATION OR ALLERGIC REACTIONS?
While uncommon, some individuals might experience mild skin irritation, redness, or allergic reactions to the electrodes. Check for any adverse reactions and discontinue use if noted.